True Candles
240 Lebanon Hill, Suite 2
Springfield, KY 40069
Phone: 859 336-5029

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How do I return or get refunded for an item?

Joseph Thomas True Candles hopes that you will be delighted with your order. Though we thoroughly inspect every order before it ships we do understand that accidents happen during shipping. If your order arrives in damaged condition we are happy to offer a refund, exchange or replacement on all goods returned to us within fourteen (14) days of your receipt of them provided they are in their original packaging and are in unused condition.

Please follow the 4 steps below to return your goods to Joseph Thomas True Candles:

  1. Please e-mail our customer service team at or call 859 336-5029 to obtain a return authorization number (RAN). You will need to provide your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.

  2. Once you have received your RAN, please include it on your shipping label and in a note within the box. You also need to indicate whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.

  3. Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage).

  4. All returned goods will be examined upon receipt as we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

    If you choose a refund your payment for the goods will be processed as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded.